Erin O’Leary is the Vice President of Technology & Innovation at the Janel Group. Erin has almost 10 years of experience in logistics technology. Her experience includes planning and implementing technological systems and platforms to improve internal workflow performance as well as improving customer experience. Erin has implemented numerous successful solutions for customers and strengthened countless partnerships with agents and vendors.
Forwarders are on the front lines of the barrage of technology being aimed at container shipping, a situation that presents a threat and an opportunity for intermediaries of all sizes. The question is, should a forwarder prioritize back-end operations or its customer interface for technology investment? And what hurdles are there once that decision is made. Standing still isn’t an option, but moving in the wrong direction can put a forwarder off course. This session will explore how providers and customers in this fast-moving market should game-plan over the coming year.