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- Robert (Bob) Fredman
Over the past two years, Big Lots Stores has faced costly challenges in managing its nationwide import network of final-mile delivery to its distribution centers in the face of severe port congestion and a combination of door-delivery contract moves and port-termination spot moves. After evaluating the market for these services, Big Lots turned to EDRAY to manage distribution and visibility for its 30,000 annual container deliveries. Unique aspects of the program include Big Lots maintaining direct relationships with each of its drayage carriers and merchant-haulage terms on more than 90 percent of deliveries. EDRAY provides a mix of technology, innovation, and managed transportation to support the “final import mile,” the movement of containers from on the water to empty return. As a neutral participant in the market, EDRAY can provide additional products to further untangle the complexities of the import supply chain such as marketplace, flow stacks, street turns, and payment processing. Since going live with the process in July 2022, Big Lots and EDRAY teams have worked side-by-side to reduce demurrage and detention expense, as well as total time from container availability to empty return through rigorous measurement of each leg, capacity balancing among drayage assets, and reporting/improvement feedback loop with the drayage providers.