James Kwan

IHS Markit

Commercial Lead, Supply Chain Strategy, Solutions

Mr. Kwan is responsible for the commercial strategy for IHS Markit's Solutions business focusing on the supply chain.

As a data management, workflow automation, and software specialist, Mr. Kwan has had multiple responsibilities during his six-year tenure at IHS Markit, including sales and business development, new industry expansion, and product strategy. He plays a central role in growing the business and applying IHS Markit's technology capabilities to multi-industry challenges.

Mr. Kwan has also held roles at S&P Capital IQ (now S&P Global Market Intelligence) and holds a degree in International Business from Loughborough University, UK.

Sessions With James Kwan

Thursday, 24 February

  • 03:15pm - 03:45pm (PST) / 24/feb/2022 11:15 pm - 24/feb/2022 11:45 pm

    TPMTECH STREAM: WINNING CUSTOMERS WITH TECHNOLOGY

    What's More Important, the Plumbing or the Customer Interface?

    TPMTECH STREAM: WINNING CUSTOMERS WITH TECHNOLOGY
    Logistics is an inherently unseen industry. The multitudes working in the background to physically move goods and coordinate the movement of those goods have functioned under a veneer of opacity and complexity. But things have been changing gradually over the past decade, as a horde of technology providers have focused on areas such as transparency, user interface, and overall customer experience. Those modern ideals often run headlong into the existing realities of logistics, whether entrenched legacy software, physical constraints or cultural hurdles around adopting new technology. This panel will explore a key question underpinning this evolution: What is more important to the progression of logistics technology, the user interface or the underlying plumbing that connects modes, regions, internal teams, and external partners? As customer interfaces become more sophisticated, does that mitigate or accelerate the need for investment in the underlying plumbing?