In the first quarter Journal of Commerce Intermodal Service Scorecard, most customers were satisfied with their transportation partners in 2023. More than eight out of every 10 shippers were somewhat or very satisfied with intermodal providers such as Hub Group, J.B. Hunt, Schneider National, STG Logistics, and Swift Intermodal. Seven out of every 10 intermodal providers said service from the North American Class I railroads was heading in the right direction. But many survey respondents also were concerned that better service is a symptom of weak volume and are skeptical that service will be better when demand rebounds. This session will analyze the latest data on train speeds and on-time performance, and how operations and sales representatives can work together to maintain strong relationships with customers, even during times of disruption.