This panel will discuss what observations and conclusions can be made of the Intermodal Service Scorecard and weekly service metrics supplied to the US government. Service was reliable and consistent in 2023, but have the railroads been able to keep it up with a strong service product in 2024? Can shippers tender more freight to intermodal and be confident the network will not become congested and logjammed if demand surges? Can railroads maintain a service with a low standard of deviation in transit times? What expectations should shippers have of their intermodal partners in the next five years, and will they be capable of meeting those expectations?