• Inland Distribution
  • September 30 - October 2, 2024 | The Westin Chicago River North

Carrie Ann Crozier

CSX Transportation

Vice President, Intermodal Operations

Carrie Ann Crozier was appointed Vice President of Intermodal Operations at CSX in January 2024. She oversees all operations activities at the company’s 40+ intermodal terminals, ensuring efficiency and excellence in service delivery.

With a background deeply rooted in the rail industry, Crozier brings extensive experience to her position. Prior to joining CSX, she was actively engaged as a consultant, providing valuable insights and expertise to various entities within the industry.

Before her consultancy work, Crozier held the position of Vice President of Multimodal Operations at Canadian National Railway (CN), where she managed the railroad's intermodal ports, terminals, and trucking operations. Her journey at CN began as an intermodal operations employee, demonstrating her hands-on experience and knowledge of field operations. Through her tenure, Crozier progressed through the ranks, showcasing her leadership abilities in various capacities within network operations and transportation. These roles included serving as the Superintendent of Regional Operations for multiple regions, the Senior Director of Network Operations, and the General Manager of Operations for multiple territories.

Crozier graduated from Concordia University and holds a bachelor's degree in political science. She has also completed leadership training programs at the MIT Sloan School of Management and the EMBA McGill HEC Montreal.

Sessions With Carrie Ann Crozier

Tuesday, 1 October

  • 02:35pm - 03:20pm (CST) / 01/oct/2024 07:35 pm - 01/oct/2024 08:20 pm

    Intermodal II: Domestic Intermodal Service

    This panel will discuss what observations and conclusions can be made of the Intermodal Service Scorecard and weekly service metrics supplied to the US government. Service was reliable and consistent in 2023, but have the railroads been able to keep it up with a strong service product in 2024? Can shippers tender more freight to intermodal and be confident the network will not become congested and logjammed if demand surges? Can railroads maintain a service with a low standard of deviation in transit times? What expectations should shippers have of their intermodal partners in the next five years, and will they be capable of meeting those expectations?