With 11 years in the business and as Director of Global Logistics, Mary McNelly orchestrates the execution of 85+ million pair of Crocs in 15k+ TEU across more than 25 port pairs to 16 destination countries, along with supporting global domestic and international small parcel volumes as well as 3PL transload facilities in North America. Leading to her current role Mary has held customer service, fulfillment, distribution, and supply chain development responsibilities at Crocs. Her degree is in Religious Studies from the University of Colorado. While results and data drive decisions, Mary’s approach to Supply Chain evolution is a holistic one with partnership development and team building at the center.
With more Americans prioritizing comfort while they work from home, combined with high-profile collaborations with musicians, brands, and cultural icons, casual footwear provider Crocs is experiencing a resurgence in demand. But the unexpected rush in sandals and other footwear pushed the limits of minimum quantity commitments within the importer’s annual service contracts, challenging Crocs to lean on-forwarder partners and negotiate for carriers to get more space. Like many logistics managers at retailers, Mary McNelly, director of global logistics for Crocs, is trying to balance cost pressure and a need for more agile capacity and reliable service for 2021. In this one-on-one discussion, McNelly will share how she’s approaching 2021 in terms of service contracting to inventory management, and what she’s pressing her transportation providers to address.