Frequently Asked Questions

HOW CAN I TELL IF I'M A SHIPPER?

If you are the owner of the goods that are being transported, then you are considered a Beneficial Cargo Owner or Shipper. Shippers are typically retailers, manufacturers and importers/exporters. If you do not fall under any of those categories, you would be considered a non-shipper. If you still have questions regarding this, please submit your query on the Events Help.

WHO DO I CONTACT IF I AM HAVING A PROBLEM WITH MY REGISTRATION?

Contact the Journal of Commerce Events Team at the Events Help and a representative will respond to your query within 24 hours.

I HAVE A DISCOUNT CODE; HOW CAN I REDEEM IT?

You will be asked to enter your discount code on the “Order Summary” payment page.

HOW CAN I DO GROUP REGISTRATIONS?

Before completing your registration on the “Registration Summary”, please select “Add Group Member” button at the bottom of the registration form.

I CAN’T PROCESS MY PAYMENT DURING THE REGISTRATION PROCESS

We can only accept American Express, Visa and MasterCard credit cards for payment. If you require assistance, please contact Events Help.

AM I ENTITLED TO THE JOURNAL OF COMMERCE GOLD SUBSCRIBER ATTENDEE DISCOUNT?

If you are an existing Journal of Commerce Gold subscriber you are eligible for a 20% discount on a conference pass for TPM24. In order to obtain your discount code, please contact the Events Help. We will check your subscription status before approving your TPM registration. Your Journal of Commerce Subscription needs to be active before your TPM24 registration in order to qualify for the discount.

I WANT TO BECOME A JOURNAL OF COMMERCE GOLD SUBSCRIBER TO GET THE TPM DISCOUNT, HOW CAN I DO THIS?

For more information about a Gold Subscription, please visit our Subscriptions page.
Enter code TPM24REG10 at checkout to save 10% (Offer only valid for new subscriptions or upgrades of current subscriptions)

TERMS AND CONDITIONS

Refund requests will be honored if received in writing by Monday, January 1st, 2024. All cancellation requests will be subject to a $100.00 processing fee. Cancellations received after January 1st, 2024 will be subject to the full processing fee. Substitutions may be made by contacting the Events Help.

HOW DO I APPLY FOR A VISA LETTER?

Once you have registered to attend TPM24, you will receive the confirmation email upon registration. If you need an invitation letter, please submit your query on the Events Help.

Please note that TPM24 does not provide visas and that you must apply through the relevant embassy.

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